PMI United Arab Emirates Chapter

Webinar - All About Customer Success

Webinar - All About Customer Success

Event Properties

Event Date 27-04-2020 10:00 pm
Event End Date 28-04-2020 12:00 am
Registration Start Date 21-04-2020 6:00 am
Capacity 700
Cut off date 26-04-2020 5:00 pm
Individual Price Free
No. of Strategic PDUs 1
No. of Technical PDUs 1
Location Virtual Event

Agenda

10:00PM - 12:00AM

All About Customer Success

1. What is Customer Success and why is it one of 2020's top emerging careers world wide according to LinkedIn.
2. History of Customer Success.
3. What makes a great Customer Success Manager.
4. CSM in a Project Lifecycle.
5. CSM KPIs, Tools and References.
6. Q&A

Speakers

Mina Shawky - PMP

Marketing Director at PMI UAE Chapter - COO at Eventtus

An expert in Enterprise Software Solutions & Products, Digital Transformation and Customer Advocacy for over 14 years in establishing and leading teams for delivering a diverse portfolio of online, and well recognized, software products and solutions in MENA, Europe and North America. Problem solver and results-driven leader who’s always eager to deliver an outstanding customer experience while driving business growth and success and I’m always passionate to learn & experience new tech.

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